At Caltech Medical Suppliers Limited, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
1. Returns
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in the original packaging.
- Proof of purchase or receipt is required for all returns.
2. Non-Returnable Items
- Custom or special orders.
- Items that have been installed, modified, or damaged by the customer.
- Products not in their original condition or packaging.
3. Refunds
- Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, a refund will be processed, and the amount will be credited to your original method of payment within 14 working days.
4. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
5. Shipping Costs
- Customers are responsible for covering the return shipping costs unless the item was damaged or faulty upon delivery.
- Shipping costs are non-refundable.
6. Late or Missing Refunds
- If you haven’t received your refund after 14 working days, please contact your bank or credit card company, as there may be a processing delay.
- If you’ve done this and still have not received your refund, please contact us.
For any queries or concerns, please contact us at info@caltechmeds.com or call our customer service team at +254724797743.